Lost and Stolen Items
Our approach
We understand the very personal nature of jewellery, whether it is a special gift or a treasured family heirloom. Our team will guide you through the journey and provide the support and understanding that you expect.
We work closely with you and your insurer to establish a fair and accurate value for your treasured possessions.
Our experts cover the full range of high street jewellery and watches, collectable items, antiques and unique items originating either locally or from elsewhere around the world.
What we will need from you
We will discuss your lost or stolen items with you and, where necessary, ask you to provide supporting information and documentation to assist us in establishing the correct value for the items.
We may ask you for receipts, valuation certificates, photographs, or other documents that you may have. You can easily upload these documents and manage other aspects of your claim, by using our secure self-service web portal, Claim Companion.
To access Claim Companion, follow the link below:
Manage my claim
Personalised service
For those customers who prefer to talk through their situation our experienced claim team is always here for you.
Customers gain reassurance from being able to discuss their claim with caring and knowledgeable specialists who are fully aware of the challenges of describing items that may have been acquired or gifted over many years.
LMG provides a wide range of options to settle your claim. Our friendly claims team will work with you to find the right solution.
To find out more follow the link below.
Replacement options
