Our repairs team would of course be happy to help you to restore your item to its original condition. However there are times when circumstances change, and perhaps the modest ring you purchased all those years ago could be upgraded. We are well placed with a variety of international suppliers of precious gemstones, and diamonds to find that one special stone for you. Your insurance claim could be the basis of a contribution to a new higher specification to which you can add to at your discretion. Sometimes your original sentimental settings can be reused or restored, using a higher grade of gemstone. In other instances we can use our in-house manufacturing facilities to replicate that special setting in a larger size. We have a unique range of options available to you. Unlike much of the industry we still have access to those specialist handmade craftsmen who can restore or replace your piece of treasured jewellery in the old traditional way.
However technology does have a vital part to play in modern manufacturing, and we utilise the latest Laser machines, CAD CAM design and manufacture and additionally micro setting.
We never lose sight of the magic of a craftsman, and in our jewellery workshops we use highly-skilled model makers to prepare delicate or complex settings in hand-carved hard wax. This service is normally restricted to making original artwork for new designs, but we have adapted this skill to keep your piece as original and individual as possible.
Our stone buyers have access to world markets through London, as well as personally visiting Bangkok, Jaipur, Mumbai and Sri Lanka for those rare and special gems.
LMG’s experts have decades of experience in jewellery supply and manufacture. We recognise the importance of brand awareness and registered copyright. There are occasions where a piece of jewellery is part of a designer range. These pieces, are identified either by the paperwork provided, the hallmark, or actual construction and manufacture of the item. We can advise you of such uniqueness and arrange suitable routes of settlement to those brands to preserve their integrity.
In the vast majority of stone replacements, the very best option available tends to stand out. There are times when, due to the personal nature of jewellery, we need to involve you with your particular perceptions of colour or shape. In these cases we are happy to send you a selection of the best alternatives for your final approval.
Many family pieces arrive into regular use with a whole history behind them. Some are almost pristine with a missing stone, others have substantial damage. Most antiques are handmade, and due to our extensive skill base of craftsmen in traditional skills, we are well placed to advise on the best course of restoration. Sadly many pieces have been previously repaired, and not always to the highest standard. Modern laser technology, with limited heat distribution, has opened up a new chapter in our world of repairs. It is again the breadth of our experience that makes LMG unique and that gives us all the skills and options to ensure your complete satisfaction.
Excellent service. We were well informed on every stage of the work. My wife and I are very satisfied indeed.Mr C, Leeds
Thank you! Excellent, speedy repair. Lovely people on the telephone. I am delighted with my ring!
I would like to say thank you for the beautiful work done. My wife was delighted, personally. Many thanks for your help in getting the ring returned earlier than anticipated for our son's weddingMr W, Aberdeen
All I can say is thank you. The service received from LMG was outstandingMiss L, Plymouth
Excellent service in all aspects. Delighted with the replacement jewellery item. Beautiful work, customer service fantastic, helpful and kept me fully informedMr S, Boston
Fantastic service. Very pleased with the repair. Thank you for a brilliant hassle-free approachMrs F, Peterborough
Workmanship first rate. I love the ring. The staff were very helpful & courteous. The service exceptional! The replacement ring is beautiful! I'm very happy with the outcome of what was an unhappy experienceMrs W, Leeds
Most impressed with compassion shown at an upsetting loss, Excellent overall. Thank youMr B, Bristol
Excellent, helpful service -with great attention to detail. Thank youMrs R, Cambridge
Efficient, professional with a human touchMrs R, Northallerton
All the people I have dealt with have been friendly, professional & kind. Many thanks for an excellent serviceMrs G, Nottingham
The whole process was dealt with exceptionally. The ring is gorgeous and the man who came out to me was very nice and made the whole process easy. He was very patient with me whilst I decided what I wanted as wellMiss G, Ipswich
Couldn't rate the service highly enough. Process was great from start to finish. A nice experience on the back of being so upset about losing something so close to me. Thank youMr M, Leeds
Many thanks for my replacement wedding ring. Aside from being my 'actual' wedding ring this ring is as close to it as I can get, 'perfect'. Your help and that of all involved has been much appreciatedMrs M, Derby
The staff I dealt with gave exceptional customer service. I was amazed at how quickly my claim was settled and with no fuss. Thanks.Mrs S, Bishop Auckland